Terms of Service

1. Acceptance

1.1 Scope. These License Terms and Conditions govern access to conference.contact (the "Website"), the Subscription Services, and the Product, which includes proprietary hosted directory service offerings and associated documentation.

1.2 Eligibility. The Website and Services are available only to users 18 years or older. By using the platform, customers represent they meet this age requirement and accept these terms. Business entities confirm authority to bind themselves and all authorized users to these terms.

1.3 Binding. Users accept terms by accessing the Website, Subscription Services, or Product, or by clicking "I Agree." These terms incorporate the Privacy Policy by reference. Conference.contact reserves the right to modify these License Terms at any time by posting updated terms online and notifying customers via email.

2. Website Terms

2.1 Ownership. All Website content, including information, software, images, and designs, belongs to Conference.contact or its licensors and receives copyright and trademark protection. Unauthorized reproduction without express written consent is prohibited.

2.2 Use of Website and Product. Customers may use the Website and Product for their own internal business purposes, including sales, marketing, and outreach activities, subject to the restrictions in Section 3.6. This includes exporting, storing, and using purchased contact records in the customer's own CRM or outreach tools. Customers may not reproduce, resell, sublicense, or redistribute Website content or Product data to third parties outside their own organization, except as permitted under Section 3.

2.3 Jurisdiction. Conference.contact operates from Canada. The company makes no claims regarding service accessibility outside Canada. Users accessing services from other locations do so at their own risk and must comply with local laws.

2.4 Changes. Conference.contact reserves the right to withdraw or amend the Website, these License Terms, terms and conditions, and any services, features, or material we provide on the Website, in our sole discretion.

2.5 Access Credentials. Usernames and passwords are confidential and personal. Users must not share credentials or provide others access to their accounts and must immediately notify the company of unauthorized access.

2.6 Prohibitions. Customers agree not to use the Website for illegal purposes, spam, harassment, disabling services, unauthorized access attempts, malicious code introduction, or any activity that restricts others' enjoyment of the platform.

2.7 Third Party Materials. Third-party content belongs to its owners; customers have no rights to download or modify such content without permission. The company accepts no responsibility for linked third-party websites.

3. The Subscription Services, Product, and Data

3.1 License. Conference.contact grants a non-exclusive, non-transferable license to access and use the Product during the Subscription Term for the customer's own business purposes as described in Section 2.2. All rights, title, and interest in and to the Product and any improved, updated, modified, or additional parts thereof shall at all times remain the property of Conference.contact.

3.2 Subscription Term; Renewal. Subscription Plans are billed every six (6) months and listed with pricing at conference.contact/#pricing. Subscriptions automatically renew every 6 months unless cancelled by the customer. Customers may cancel at any time; cancellation is effective at the end of the then-current 6-month billing period, and the customer will retain access through the end of that period. No partial-period or other refunds are issued upon cancellation — see Section 3.4.

3.3 Restrictions. Customers may not reverse engineer, copy, modify, sublicense, resell, or distribute the Product without authorization, nor may they remove proprietary notices or publish benchmarking results.

3.4 Fees; No Refunds. Subscription Plans are billed every six (6) months in advance at the then-current rate. All fees are non-refundable — Conference.contact does not offer refunds for any reason, including partial use, dissatisfaction, or early cancellation. The company reserves the right to modify pricing for future billing periods with reasonable notice; a customer's then-current rate remains fixed for as long as their subscription stays continuously active without cancellation or lapse. The designated payment method is automatically charged for each renewal unless the customer has cancelled in accordance with Section 3.2.

3.5 Upgrades/Downgrades. Plan changes take effect at the start of the next monthly billing period, with charges adjusted accordingly; no pro-rated refunds are issued for the period in which the change is requested.

3.6 Data Provisions. Customers may not use Data (contact records obtained through the Product) for illegal purposes, credit reporting, insurance underwriting, employment decisions, or any purpose unrelated to the customer's own legitimate business outreach and relationship-building activities. Customers may not resell, sublicense, or bulk-transfer Data to third parties outside their own organization. Data may contain seeds to detect unauthorized use or duplication.

3.7 Suspension of Service. Conference.contact may suspend, terminate, or deny access to services if receiving governmental demands, or if Conference.contact believes in good faith that customers violated terms, engaged in unlawful activities, or exceeded license scope.

3.8 Feedback. Customer-provided feedback regarding the Product becomes Conference.contact property, and customers assign all rights and intellectual property in such feedback to the company.

3.9 License to Branding Elements. Customer hereby grants to Conference.contact a non-exclusive, royalty-free, irrevocable, and worldwide license to use Customer's trademarks, service marks, trade dress, trade names, and brand names on or in connection with Conference.contact's promotional, advertising, and marketing materials, including customer testimonials.

4. Term and Termination

4.1 Term. These terms commence upon customer acceptance and continue while the Product is provided.

4.2 Termination. Customers may cancel their subscription as described in Section 3.2, effective at the end of the then-current 6-month billing period. Conference.contact may terminate a Customer's account and these License Terms at any time by providing thirty (30) days' prior notice to the administrative email address associated with Customer's account. The company may terminate immediately upon ten days' notice for breaches, or two days' notice for nonpayment. Customers must destroy all Data within seven days of termination.

4.3 Survival. Sections addressing payment rights, confidentiality, warranty disclaimers, and liability limitations survive termination.

5. Compliance with Laws

5.1 Obligations. Customers must comply with all applicable federal, state, provincial, and local laws regarding telemarketing, data privacy, and consumer protection, including (where applicable) the CAN-SPAM Act, the Telephone Consumer Protection Act, Canada's Anti-Spam Legislation (CASL), the General Data Protection Regulation of the European Union, and the California Consumer Privacy Act. Customers may not use Data for purposes covered by the Fair Credit Reporting Act.

5.2 Indemnification. Customers indemnify Conference.contact against losses from third-party claims arising from customer law violations.

6. Disclaimers; Limitation of Liability

6.1 Non-Reliance. Data and Website information are provided for general purposes only. We do not warrant the accuracy, completeness, or usefulness of this Data or information. Any reliance Customer places on such Data or information is strictly at Customer's own risk.

6.2 Disclaimer. EXCEPT AS EXPRESSLY SET FORTH HEREIN, CONFERENCE.CONTACT, FOR ITSELF AND ITS LICENSORS, MAKES NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH THE WEBSITE, THE SUBSCRIPTION SERVICES, THE PRODUCT, OR ANY THIRD-PARTY CONTENT. SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE" WITHOUT WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

6.3 Exclusion of Damages. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL CONFERENCE.CONTACT, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH CUSTOMER'S USE, OR INABILITY TO USE, THE WEBSITE.

6.4 Aggregate Liability. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE AGGREGATE LIABILITY OF CONFERENCE.CONTACT, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS ARISING OUT OF OR RELATED TO THESE TERMS OF USE EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00) AND THE TOTAL AMOUNTS PAID BY CUSTOMER TO US UNDER THESE TERMS OF USE IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT.

7. Indemnification

7.1 Indemnification by Customer. Customers indemnify Conference.contact against claims arising from customer violations of these terms, breaches of representations, gross negligence, law violations, Product use with unauthorized materials, or unauthorized Product modification.

8. Dispute Resolution

IMPORTANT NOTICE: Section 8 contains binding arbitration and class action waiver provisions that significantly affect legal rights.

8.1 Governing Law. All matters are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law provisions.

8.2 Arbitration Agreement. This Section constitutes a written arbitration agreement and can only be amended by mutual consent.

8.3 Binding Arbitration. Customer and Conference.contact agree that any dispute, controversy, or claim arising out of, or relating to, Customer's use of the Subscription Services, Product, and/or Data under this Agreement shall be resolved only by final and binding arbitration under the Ontario Arbitration Act, 1991 (or its successor legislation), except that (1) Customer may assert claims in small claims court within the scope of that court's jurisdiction; and (2) this agreement to arbitrate does not limit Customer's or Conference.contact's right to seek injunctive or other equitable relief. Arbitration occurs through JAMS per its Streamlined Arbitration Procedure Rules, in English, at an Ontario, Canada location, with each party bearing its own costs. Arbitrators cannot award damages exceeding those permitted under this Agreement.

8.4 Class Action Waiver. Customer and Conference.contact each agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action.

9. General

The company may terminate access without notice for serious violations. These terms constitute the entire agreement and supersede all prior negotiations. Customer shall not assign or otherwise transfer any of Customer's rights, or delegate or otherwise transfer any of Customer's obligations or performance under these License Terms, without our prior written consent.

Users consent to electronic communications regarding services and account management. The company is not liable for delays caused by circumstances beyond its reasonable control ("Force Majeure Events"), including natural disasters, war, terrorism, strikes, government actions, or utility shortages. Force Majeure Events continuing for 60+ days permit agreement termination.

For questions, customers may contact the company through its contact page.

10. Notice for California Users

California residents may request these License Terms be mailed electronically by contacting the company with their email address.